Frequently Asked Questions

Product and Sizing Questions

What if my shoes don’t fit as expected?

If your shoes don’t fit, we’ll send you a free-exchange! Contact our customer support here within 30 days of receiving your items so we can send you a replacement.

Do you offer wide shoe sizes?

If your shoes don’t fit, we’ll send you a free-exchange! Contact our customer support here within 30 days of receiving your items so we can send you a replacement.

What shoe size should I order?

Please view our sizing specification charts here. Measure your foot from heel-to-toe and pick the closest size on the chart. If you don’t see your exact size, we recommend you order one size up for the best fit.

Ordering Questions

Do you ship worldwide?

If your shoes don’t fit, we’ll send you a free-exchange! Contact our customer support here within 30 days of receiving your items so we can send you a replacement.

How much does shipping cost?

If your shoes don’t fit, we’ll send you a free-exchange! Contact our customer support here within 30 days of receiving your items so we can send you a replacement.

How long will it take to receive my order?

If your shoes don’t fit, we’ll send you a free-exchange! Contact our customer support here within 30 days of receiving your items so we can send you a replacement.

What is your refund policy?

If your shoes don’t fit, we’ll send you a free-exchange! Contact our customer support here within 30 days of receiving your items so we can send you a replacement.

Do you accept PayPal?

If your shoes don’t fit, we’ll send you a free-exchange! Contact our customer support here within 30 days of receiving your items so we can send you a replacement.

I’m having issues placing an order.

If your shoes don’t fit, we’ll send you a free-exchange! Contact our customer support here within 30 days of receiving your items so we can send you a replacement.

After Purchase Questions

How do I modify my order?

If your shoes don’t fit, we’ll send you a free-exchange! Contact our customer support here within 30 days of receiving your items so we can send you a replacement.

How do I cancel my order?

If your shoes don’t fit, we’ll send you a free-exchange! Contact our customer support here within 30 days of receiving your items so we can send you a replacement.

My tracking number isn’t working.

If your shoes don’t fit, we’ll send you a free-exchange! Contact our customer support here within 30 days of receiving your items so we can send you a replacement.

I received a wrong, missing, damaged, or defective order.

If your shoes don’t fit, we’ll send you a free-exchange! Contact our customer support here within 30 days of receiving your items so we can send you a replacement.

I need help with a late order.

If your shoes don’t fit, we’ll send you a free-exchange! Contact our customer support here within 30 days of receiving your items so we can send you a replacement.

How do I track my order status?

If your shoes don’t fit, we’ll send you a free-exchange! Contact our customer support here within 30 days of receiving your items so we can send you a replacement.

Other Issues

Report a policy violation.

If your shoes don’t fit, we’ll send you a free-exchange! Contact our customer support here within 30 days of receiving your items so we can send you a replacement.

How do I get in touch with customer support?

If your shoes don’t fit, we’ll send you a free-exchange! Contact our customer support here within 30 days of receiving your items so we can send you a replacement.